Austen Morris Associates wanted to provide an update to our clients, prospects, institutional partners and other stakeholders, on how we are addressing the coronavirus (COVID-19) crisis.
These are challenging times and our entire Executive Leadership team and staff are fully engaged in delivering as uninterrupted service as is possible while working with you through this difficult and uncertain period.
The situation is changing on a daily basis and we are continually monitoring developments and the advice from Government and other trusted sources to ensure our response remains appropriate, measured and follows the most up to date best practice.
Our primary focus is the safety and well-being of staff while we continue to deliver excellent service to our clients worldwide. To do this, we have adopted the use of several new technologies and are working with our institutional partners to find effective ways of minimizing the need for physical interaction between staff, clients, new prospects and our Consultant teams.
In order to comply with current prevention measures we are limiting physical interaction to protect both our clients and staff. Where possible and required will be conducting our client meetings and meetings with prospects via teleconference or in a virtual meeting room (Skype/Webex). This allows our Consultants and Business Development teams to effectively communicate with existing clients and new prospects anywhere in the world. Our clients can engage with their Consultant from the comfort and safety of their own home.These digital innovations help us manage and maintain client interaction and portfolio management during these volatile times, which means that we are still able to provide our clients with the premier full-level service they have come to know and expect from us.
As a Global firm, with representation in multiple jurisdictions, we have taken a range of steps to protect our staff. We have implemented additional cleaning and sanitising of all of our office premises, we are monitoring and restricting business travel and meetings where possible and have taken the decision to postpone internal and public events until further notice. We will continue to engage with our clients during the coming weeks and will provide ongoing support and feedback as the global situation continues to unfold and develop.
We urge our clients to take solace in the comfort of knowing that all of our staff are enabled to work remotely should the situation require it. We have thoroughly tested various scenarios we may be faced with in the coming weeks and months, and are fully confident that we will be able to continue to provide a fully secure service to all of our clients.
You and your family can rest assure that we will live up to our mission statement and remain available to you, we are truly invested together, always.
Founding Senior Partner